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Frequently Asked Questions

How do I book an appointment when I have a gift voucher?

As we have our system set to payment for booking we have given you the option of using your gift voucher and bypassing the payment using this link here.

Click OKAY to accept T&Cs, the first option will be gift vouchers, then follow the prompts to book. 

(Please put in the notes which treatment you want; not all treatments are available with every therapist so we may ask you to change your appointment if this happens.)

2

I want to change my appointment but I've already paid, how do i do this?

Go to your email appointment and click the reschedule button to change the date. This will transfer your appointment over alongside your payment.

3

I have cancelled my appointment, do I get an instant refund?

I'm afraid not. You will need to contact us to arrange a refund. As long as you provide over 24 hours' notice, we will issue you with a partial refund; we will retain the card fee payment.

4

Do you sell vouchers and, if you do, how do I get one?

Yes, we certainly do. You can pick one up in person, we can post one out to you with an additional payment of £1.50, or you can instantly purchase online here.

5

What do I wear to an appointment?

Wear your normal clothes. Please take your shoes off at the door and leave them on the mat inside. Once we have established your treatment we will advise you on what clothing to remove. For massages, we ask that you wear knickers/boxer shorts.

6

How do I find you?

Unfortunately, Google Maps may not bring you to the car park.

We are situated behind The Queens Head Pub. Drive past the dentist, through the stone pillars into the outer car park, then follow the private road which will bring you into an inner car park. We are on the balcony. You will need to obtain a parking permit from us which allows 2 hours of free parking.

7

What aftercare advice do you suggest?

In all treatments, we advise that you

  • drink plenty of water, 

  • rest if you need to,

  • listen to your body, and

  • try not to retox (caffeine, smoking, alcohol, drugs).​

8

Do you offer couples or group treatments?

Yes, we offer this service on selected weekends. Contact us to find out when our next available slots are.

guru holistic therapy rooms

1 Vane Tempest Hall, Maynard's Row, Gilesgate, Durham, DH1 1QF, England, United Kingdom

ann@guruholistics.co.uk           07910 598 882

© guru holistics 2025
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